Returns & Exchanges
At Cliphair, we want you to be completely satisfied with your new look, which is why we offer a 30-day return policy on all hair extensions provided the hygiene seal remains intact. If the shade isn't a perfect match, our team is here to help you find the right color or process a full refund.
Check the Hygiene Seal
Before opening, verify the color through the transparent window; returns are only accepted if the security seal is unbroken and the extensions haven't been removed from their backing.
Fill Out the Return Form
Locate the returns form included in your original package or download a fresh copy from our website to specify whether you would like an exchange or a refund.
Package Your Items
Place the unused extensions and the completed form into secure packaging to ensure the product remains in mint condition during transit back to our warehouse.
Ship and Track
Send your parcel using a tracked delivery service to our UK returns center; once received, our quality control team will process your request within 5 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing